Current as of 1 September 2024
Privacy Policy
Your privacy is important to us at Verve. We respect your privacy regarding any information we may collect from you across our website.
Verve Health, Inc. ("Verve", "we", "us") is committed to protecting the privacy and security of your personal information. This Data Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our data platform and services.
What information do we collect?
1.1 - Personal Identification Information: Names, email addresses, job titles, company names, and any metadata from data sources that our clients provide access to, this may include but is not limited to: Names, descriptions, types, and other metadata relating to tables, columns, SQL queries, visualisations, and dashboards that are accessible through a customer’s data warehouse and other data sources they provide to us.
1.2 - Usage Data: Information on how you use our platform, such as search queries and interactions.
1.3 - Technical Data: IP addresses, browser types, and log information.
How do we use your information?
2.1 - Provision and Maintenance of Services: To deliver, maintain, and enhance our products and services.
2.2 - Improvement and Personalization: To enhance your experience by personalizing our offerings based on your preferences and usage.
2.3 - Customer Support: To provide customer support, address your inquiries, and resolve any issues you may encounter.
2.4 - Security and Protection: To ensure the security of our services, prevent fraud, and protect against unauthorized access or activities.
2.5 - Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to requests from public and government authorities.
How long do we keep your information?
3.1 - We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Do you share my information?
4.1 - No Sale of Personal Information: We do not sell your personal information to third parties.
4.2 - Limited Sharing with Service Providers: We may share your information with trusted service providers who perform functions on our behalf, but only under strict confidentiality agreements and privacy terms to ensure the protection of your data.
4.3 - Legal and Protective Disclosures: We may disclose your information when required by law, such as in response to a subpoena, or when necessary to protect our rights, safety, or the rights and safety of others.
What are my data privacy rights?
5.1 - Under the GDPR, you have the following rights:
5.1.1 - Right of Access: You have the right to request access to the personal data we hold about you, including information on how your data is being used.
5.1.2 - Right to Rectification: If you believe that any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
5.1.3 - Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent was used as the basis for processing).
5.1.4 - Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to its processing.
5.1.5 - Right to Data Portability: You are entitled to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to have that data transferred to another data controller, where technically feasible.
5.1.6 - Right to Object: You have the right to object to the processing of your personal data in certain situations, including where your data is processed for direct marketing purposes or based on our legitimate interests.
Please visit the Official GDPR website for further definitions of these terms: https://gdpr.eu/
What data security measures do you have in place?
We implement a variety of security measures to maintain the safety of your personal information, including:
6.1 - Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest.
6.2 - Employee Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege and role-based access controls.
6.3 - Secure Software Development Practices: Our development process incorporates secure coding practices, regular security assessments, and rigorous testing to mitigate potential vulnerabilities.
6.4 - Password Security Monitoring: We regularly monitor and verify that your passwords have not been compromised in any known data breaches, and promptly take appropriate actions to safeguard your account.
Do you change this policy?
7.1 - We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
Further Questions?
If you have any questions about this Data Privacy Policy, please write to elliott@itsverve.com